Frequently asked questions
Answers for tenants and hosts, grouped by topic. Can't find what you need? Send us a message below.
General
Getting started
What is Urbiqo?
Urbiqo connects hosts with tenants who fall outside traditional rental criteria, matching on trust and potential rather than credit scores alone.
Is browsing free?
Yes. Anyone can browse listings for free. Verification only starts when you choose to list a place or apply for one.
Can I be both a tenant and a host?
Yes. Choosing one role does not lock you out of the other. You can list a place or apply as a tenant later from your account.
How do I switch the site language?
Use the ES / EN switch in the top navigation. It changes the whole site, and your choice is remembered on your next visit.
For tenants
Verification
What do I need to verify as a tenant?
You'll need a photo ID, proof of income (payslips, bank statements or an employment letter), and a verified phone number. Optional documents like a previous landlord reference strengthen your profile.
Applying for a place
When does my application reach the host?
Your application reaches the host the moment you send it. You'll see the status update here as soon as they open and review it.
Can I withdraw an application after sending it?
Yes. You can withdraw a pending application at any time from the Applications tab, at no cost, as long as the host has not yet accepted it.
Payments & agreements
How does the secure payment work?
The €35 secure payment fee is held securely and only released once you confirm key handover. It protects both you and the host while the booking is finalised.
How do I sign the rental agreement?
Once you and the host agree the terms, you sign the rental agreement digitally from the Agreement tab, with no printing or scanning needed.
Support & disputes
What if I have a dispute with my host?
Open a support ticket from this Help tab and our team will step in to mediate. We typically respond within 24 hours.
For hosts
Listing your property
How do I publish a new listing?
From the Listings tab, choose Create new listing, add photos and details, and submit. Our team reviews it and it usually goes live within 24 hours.
Can I edit a listing after publishing?
Yes. You can edit a published listing at any time from the Listings tab. Major changes may be briefly re-reviewed before going live again.
Tenants & screening
How are tenants screened?
Every tenant completes identity, income and document verification before applying, so you only receive applications from screened renters.
Payouts & plan
When and how do I receive payouts?
Payouts are released once the tenant has confirmed key handover. Funds typically arrive in your verified bank account within 2 to 5 business days, depending on your bank.
What is included in the Premium plan?
Premium is a one-off € 15 per listing, with no monthly fees and no commission. You get all Freemium options plus premium visibility, unlimited enquiry replies, calendar integration and priority support.
Cancellations
What if a tenant cancels before move-in?
If a tenant cancels before move-in, the booking fee covers your time and the listing is reopened automatically so you can accept another applicant.